Customer Engagement Manager
Hey there! Thanks for checking us out for this position!!!Â
At The Hang Loose Hut we look for people who show up as their genuine self. We look for character and personality, so we encourage you to read our core values and make sure you align with them. We are adding to our rockstar team, so we want to make sure you’re right for us and that we’re right for you!
Responsibilities:
- Be the brand voice when communicating with sororities and fraternities
- Communicate via iMessage in a beast mode fashion…we mean beast mode
- Utilize task management app to create tasks for graphic design team
- Send epically creative texts to customers to get them hyped on working with us and show our personality
- Walk customer through initial reach out to placing an order with us and develop a relationship with them
- Know our apparel like you know Harry Styles’ lyrics
- Inquire about other merch orders from customer or referrals to grow sales
- Provide the best apparel options for our customers based on their needs
- Research and understand our apparel vendor websites and what they carry
- Be an expert on merchandise and know the college demographic trends
- Quote our customers for their apparel orders
- Coordinate and help resolve any production issues with production team
- Attend regular meetings with company to discuss ways to improve communication and boost sales through customer interactions
Our five core values that define who we are!
- Positivity/Fun
- Highest Standards
- Open Communication and Honesty
- Creative/Innovative
- Pursue Growth and Learning